Return and Refund Policy

Last Updated: 18/01/2026

Thank you for choosing TAPiZY. We are committed to providing the best restaurant management experience. As we offer both digital software subscriptions and physical hardware (NFC Cards & POS Printers), our policy differs depending on what you purchased.

Please read the following carefully to understand your rights and obligations.

1. SaaS Subscriptions (Digital Services)

1.1 Cancellation Policy

You may cancel your Pro or Premium monthly subscription at any time via your Owner Dashboard.

  • Effect of Cancellation: Once canceled, your account will remain active until the end of your current billing cycle. You will not be charged for the following month.
  • Downgrades: After your paid plan expires, your account will revert to the Free Plan (limited to 10 scans/month and restricted stats).

1.2 Refund Policy for Subscriptions

  • No Refunds for Partial Months: TAPiZY does not offer prorated refunds for mid-month cancellations. If you cancel on the 10th of the month, you continue to have access until the 30th, but no cash is returned.
  • 48-Hour Grace Period: If you were charged for a renewal by mistake or forgot to cancel, please contact us within 48 hours of the charge. We may, at our discretion, issue a refund if no features (like downloading QR codes or accessing premium stats) were used during that renewal period.

2. Physical Hardware (NFC Cards & POS Printers)

2.1 Custom NFC Cards (Non-Refundable)

  • Customization: All TAPiZY NFC cards are encoded with your restaurant’s unique URL (app.tapizy.com/your-id) and often custom-printed.
  • Policy: Because these items are personalized and rendered unusable for other clients, we do not accept returns or offer refunds on NFC Card orders once the order has been processed/shipped.
  • Defects: If your cards arrive physically damaged or fail to scan upon arrival, you must report it within 3 days of delivery for a free replacement.

2.2 POS Printers & Hardware

  • 7-Day Return Window: If you are unsatisfied with your POS Printer, you may request a return within 7 days of delivery.
  • Condition: The item must be unopened, unused, and in its original packaging with all accessories and manuals included.
  • Restocking Fee: Returns of non-defective hardware may be subject to a 10% restocking fee to cover inspection and repackaging costs.
  • Return Shipping: The customer is responsible for return shipping costs unless the item was received damaged or defective.

2.3 Warranty (POS Printers)

POS Printers sold by TAPiZY come with a manufacturer warranty against technical defects. This does not cover physical damage caused by drops, spills (water/curry damage), or electrical surges.

3. Shipping & Delivery

  • Delivery Time: We strive to deliver hardware within 5-7 business days across India and 10-14 days for international orders.
  • Damaged in Transit: If your package arrives visibly damaged, please take photos immediately before opening it. Send these photos to our support team within 24 hours to initiate a claim.

4. How to Request a Return or Refund

To initiate a request, please contact our support team:

5. Pricing & Tax Adjustments

  • India: All refunds will be processed excluding the GST component if the tax has already been filed/remitted to the government, subject to statutory regulations.
  • International: Refunds for international customers (USD) will be processed to the original payment method. We are not responsible for differences in exchange rates or bank processing fees during the refund process.